Information Systems for Management Essay Example | Topics and Well Written Essays - 2000 words

Information Systems for Management - Essay ExampleGetting c overleapr to the customer and maintaining valu sufficient relationships with members along the supply chain argon some of the major issues circulating around the companies at present. Web-based selling, sales force automation and integrated customer service are the technologies and buzzwords that are fast fitting a companys focus point.In addition to that, the customers are busy dealing with so many things at the same time that they dont have time to personally promise physical situations or wait in lines to do their respective duties. They rather prefer doing business with companies that provide them with ease and comfort and as forgetful hassle as possible these are the companies that have web-based systems.The paper that follows will identify the types of web-based systems and how essential they are for companies to be competitive, retain their market share, satisfy existing customers and attract new ones.E deponei ng is one of the web-based systems that a cant may use to improve its relationship with its customers or suppliers and effectively carry out its business. E banking involves all the banking activities that can be carried out from home, business or while on the road without macrocosm at a physical bank location. It is the new way of doing business with a bank and has brought roughly the hassle free way of conducting business. It incorporates many advantages for the banks as well as the customers. An example of a bank using e banking facilities is the Wells Fargo bank. The customers are facilitated greatly because they can do several activities like suck up account balances at any time of the dayReceive personal bank account statementsprofit bills without the need to stand in queuesDownload their account transactions on their personal PCsFunds transplant between accountsCan handle their finances while travelingCan perform any bank related activity whenever its feasible for them.Ad vantages of E banking areReal time banking- can be make from anywhere at any time.Saves time- customers dont need to stand in lines to pay bills or personally visit a bank to carry out transactions.Convenience- customers dont need to cramp all their banking activities in the 9 to 5 banking hours they can do everything at their own convenience.Attract more customers- the banks are able to attract those customers as well who are in remote areas and were previously discouraged by the far away location of the physical bank.Increased customer base- banks offering e-banking facilities are able to enjoy a large customer base and hence a competitive edge over traditional banks.Saving of costs- the banks are able to save the cost of paper transactions and the cost of hiring extra employees to deal with the large amount of customers.Disadvantages of E banking areLosing valuable customers- if the main server is down and the customers are unable to process their transactions, theyll be disgru ntled and prefer not to do business with that bank the next time and the bank will lose current and prospective customers as well.Maintenance issues- the bank will need to hire expert strength to deal with maintenance issues and proper handling of the expert systems.Security issues- hackers are a potential brat to both customers and the bank.Higher costs- the banks need to install costly safeguard systems such as firewalls to ensure safety and reliability of the systems.There are some implementation issues with